Refund & Return Policy – OP Furniture

At OP Furniture, your satisfaction is our top priority. We strive to deliver high-quality furniture and a smooth shopping experience. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or not as described

  • The item is unused, unassembled, and in its original packaging

  • The return request is made within 7 days of delivery
    Items that are custom-made, personalized, or bought on clearance are non-returnable, unless defective.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or made-to-order furniture

  • Items used, assembled, or damaged after delivery

  • Products without original packaging

  • Discounted or clearance items (unless damaged)

3. Return Process

To initiate a return:

  1. Contact our customer support at support@optfurniture.com with your order details.

  2. Share photos or videos of the defect/damage (if applicable).

  3. Our team will review the request and approve qualifying returns.

  4. Once approved, the item will be picked up from your location.

4. Refund Policy

Refunds are issued under the following conditions:

  • After the returned item is received and inspected

  • Refunds will be processed to your original payment method

  • Shipping charges, handling fees, and service charges are non-refundable

  • Refund processing may take 5–10 business days depending on your payment provider

5. Exchanges

We offer exchanges for eligible products if:

  • The item arrives damaged or with manufacturing defects

  • The customer wants the same product replaced
    Exchange requests must be made within 7 days of delivery.

6. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • Once processing or shipping begins, cancellations may not be accepted.

  • Custom orders cannot be canceled after production has started.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  • Report it to us within 48 hours of delivery

  • Provide clear photos/videos for verification

  • We will offer a replacement, repair, or refund depending on the situation